Last updated: 7 May 2026

Revel Coatings respects your privacy and is committed to protecting the personal information you share with us through this website.

This Privacy Policy explains what information we collect, how we use it, and your rights under South African law, including the Protection of Personal Information Act, 2013 ("POPIA").

1. Who we are

Revel Coatings is a painting and coatings contractor based in East London, South Africa. For the purposes of this policy, "we", "us" and "our" refer to Revel Coatings.

2. What information we collect

When you use our website, contact us, or request a quote, we may collect:

Your name and surname
Your phone number
Your email address
Your property or project location
Details about the work you need done
Photos or information you choose to send us
Basic website usage information, such as pages visited, browser type, and device information

We only collect information that is reasonably needed to respond to enquiries, prepare quotes, communicate with you, or improve our services.

3. How we collect your information

We may collect personal information when you:

Fill in a contact form
Request a quote
Send us a WhatsApp, email, or message
Call us
Interact with our website or online advertising
Voluntarily provide project details or photos

4. How we use your information

We may use your personal information to:

Respond to your enquiry
Contact you about your project
Prepare quotes or estimates
Arrange site visits
Provide painting, coating, maintenance, or related services
Keep records of enquiries, quotes, work completed, and customer communication
Improve our website, advertising, and customer service
Comply with legal, accounting, or business obligations

We will not sell your personal information.

5. Marketing communication

If you have contacted us or used our services, we may occasionally contact you about relevant services, specials, updates, or follow-ups.

You can ask us to stop sending marketing messages at any time by replying "stop" or contacting us directly.

6. Sharing your information

We may share your information only where reasonably necessary, including with:

Team members or contractors involved in your project
Service providers who help us run our website, email, advertising, or business systems
Accountants, legal advisors, or professional service providers
Authorities, if required by law

Where possible, we only share the information needed for the specific purpose.

7. Website cookies and tracking

Our website may use cookies or similar tools to improve website performance, understand visitor behaviour, and support online advertising.

You can disable cookies in your browser settings. Some parts of the website may not work as well if cookies are disabled.

8. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. POPIA requires responsible parties to take appropriate and reasonable measures to protect personal information.

However, no website, email, or online system can be guaranteed to be completely secure.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including for business, legal, tax, record-keeping, or customer service reasons.

We may keep basic enquiry and project records so that we can refer back to previous communication, warranties, quotes, work history, or customer requests.

10. Your rights

Under POPIA, you may have the right to:

Ask what personal information we hold about you
Ask us to correct or update your information
Ask us to delete information where legally appropriate
Object to certain processing of your information
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator

The Information Regulator may receive complaints and assess whether personal information processing complies with POPIA.

11. Contact us

For privacy-related questions or requests, please contact:

Revel Coatings
Email: office@rvlcoatings.co.za
Phone: +27 72 716 3270
Location: East London, South Africa